FAQ

Frequently Asked Questions

We believe in clarity, transparency, and honest communication. Here are answers to common questions about our products, process, and delivery.

Trusted by customers across USA, Canada, UK, Australia & beyond.

Pure Jaggery (Gur & Sakar)

What makes your jaggery different from store-bought brands?

Most commercial jaggery is treated with chemicals to enhance color and appearance. Ours is 100% natural and unrefined, made using traditional Vailna methods that preserve real taste and minerals.

Is your jaggery chemical-free?

Yes. We use zero bleaching agents, preservatives, or additives. It is made using traditional methods passed down through generations.

Why does the color or texture vary between batches?

Since we don’t use industrial processing or standardization, variations in color, texture, and taste depend on the harvest and soil. These are signs of authenticity—not defects.

Why choose jaggery over white sugar?

Jaggery is less processed than refined sugar and contains trace minerals like iron and potassium. Many people prefer it as a more natural alternative sweetener.

How can I use jaggery in daily life?

Jaggery can be used in tea, coffee, desserts, and traditional recipes. It is also commonly consumed after meals as part of everyday diets.

Golden Turmeric (Haldi)

How pure is your turmeric powder?

Our turmeric is grown on our own farms in Punjab and processed naturally, without fillers, starch, or artificial coloring.

Is your turmeric high in curcumin?

We use traditional turmeric varieties that are naturally rich in curcumin. Since we avoid heavy processing, you receive turmeric in its natural, whole form.

Wholesale & Bulk Orders

Do you offer bulk pricing?

Yes. We work with retailers, stores, and restaurants and offer wholesale pricing for larger orders.

Can I order for events or gifting?

Yes. We provide bulk quantities for weddings, langars, and corporate gifting, and can support custom requirements.

What is the minimum order for wholesale?

Minimum order quantities vary. Please contact us with your requirement for a custom quote.

How is international bulk shipping handled?

We work with reliable logistics partners and assist with documentation to ensure smooth international delivery.

Shipping & Global Delivery

Do you ship internationally?

Yes. We ship across USA, Canada, UK, Australia, New Zealand, Middle East, and India.

How long does delivery take?

• India: 3–7 business days

• International: 7–15 business days

Delivery may take longer due to customs or external factors.

Will I have to pay customs or import duties?

For international orders, customs duties or import taxes may apply based on your country’s regulations. These charges are the responsibility of the customer.

Can I track my order?

Yes. Once shipped, you will receive a tracking link via email or message.

Can I cancel or change my order?

Orders can only be modified or cancelled before processing. Once packed or shipped, changes may not be possible.

Storage & Freshness

How should I store these products?

Store in a cool, dry place in an airtight container. Always use a dry spoon to avoid moisture.

What is the shelf life?

• Jaggery: 6–12 months

• Turmeric: Up to 12 months

My jaggery has hardened. Is it still good?

Yes. Natural jaggery can harden over time. You can grate it or slightly warm it to soften.

How are your products packaged?

All products are packed in food-grade, hygienic packaging to maintain freshness and quality during transit.

Partnerships & Support

Can farmers partner with Farmers Food Market?

Yes. We welcome farmers who follow natural, clean, and high-quality production practices.

What if my order is damaged or incorrect?

If your order arrives damaged, incorrect, or incomplete, contact us within 48 hours with photos or an unboxing video. We will resolve it promptly.

📞 Still Have Questions?

We’re always happy to help. Contact Us